Rebuilding Patient Acquisition Across a Regional Health System
An 18-hospital network rebuilt patient intake end-to-end, reducing acquisition cost by 42% while preserving HIPAA and clinical governance.
Acquisition economics were deteriorating while marketing investment continued to rise. The executive team needed a defensible, board-ready response inside one quarter.
A four-week diagnostic of the end-to-end revenue funnel, instrumented against verified internal data and sector benchmarks. Operational, technical and incentive root causes were isolated.
Senior Lunivera Global practitioners embedded with the client team for the duration of the program, owning delivery milestones, change adoption and benefits realization to CFO standard.
The binding constraint was rarely the technology. Where programs succeeded, executive sponsorship and operating-cadence discipline mattered more than tool selection.